Spa Policies

Cancellation Policy
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be emailed or texted the day before to confirm your appointment. As a courtesy to our other clients and staff, it is company policy for all clients to give 24 hour notice of cancellation. All appointment cancellations must be made 24 hours prior to your scheduled appointment time. Any no call no show or canceled appointments less than 3 hours before your scheduled service time will result in a charge of %50 of the scheduled service(s) to the credit card on file.  When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. This policy allows us to retain great therapists.


Group Bookings
For parties of three or more, please contact us for our group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 18% gratuity will be added to all spa parties. 


Refunds
It is our mission to provide you with the highest-quality of skin and body care products with your services. Unfortunately, skin care products, and spa treatments are not refundable. 


Payment Information
We accept American Express, MasterCard, Visa, Cash, American Express and Care Credit. We do not accept personal checks. 


Health Conditions
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.


Spa Promotions:
Spa specials cannot be used in combination with any other offer, promotions or third party gifts such as groupon.


****Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early.  A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.